Return / Refund Policy
Return / Refund Policy
It is our great honor that you choose our site for your cosplay costume. Your satisfaction is the most important thing we continuously pursue. If regrettably, you find our costume(es) have the following issues that could not meet your requirements, you have the right to return the costume(es) to get a refund. As for costumes from EbuyCos is all Custom-made according to the buyer's own measurements, so it's really important for us to offer a fair and responsible return/exchange policy. We also will check each order before we arrange shipment.
1. Wrong size, defective, missing items, or items significantly different from our store description.
Customers should contact us within a week of delivery of items and email us photos to support the claims if you find the package missing item(s) and costume with the wrong size. We can arrange a new shipment of the missing items for free. Especially for Wrong size costumes, once confirmed the error occurred on our side, we will make a new one free (the 1-2 inches difference will be acceptable and 1-2 inches difference is normal); if this caused by the wrong measurements customer provided, EbuyCos is not responsible for this, if the customer wants to order a new one, we can offer the best discount for the new order, in this situation if size revision needed, customers should send the costume back to us at their own cost and we will charge buyers for the revision at cost.
If you are not 100% satisfied with the items for any other reason, you may request a refund. Please note that only the list price for returned items will be refunded. Shipping costs are non-refundable.
The customer is responsible for returning items in their original condition within 2 weeks of delivery. Returns must be made through registered mail at the customer’s expense. Please provide an online delivery tracking number.
We do NOT accept refunds and exchanges for the item we didn't make wrong, but if the size is really different from your measurements, we will make a new one free for the wrong parts. (this only provide for people who choice customize the size, people email us the measurements will not available for this policy)
Following Items Excluded From Returning or Exchanging,
- The item that has been used or washed.
- The item that smells of cigarette smoke or perfume
- Item with stains
1. Please be noted that only the listing price excluding shipping fees would be refunded.
2. Buyers are responsible for returning the items in their original conditions within 2 weeks of delivery of items at their own expense through registered mails with the online delivery tracking number.
3. The refunds will be returned back to you in 3 days after we accept your return request, the refund will be returned back to your account after 24 hours after we proceed with the refunds.
2. Order Cancellation / Changing
All costumes from EbuyCos made in your own size, please check your order carefully before submitting it. We will send a confirmation email after you placed an order. In the event that a mistake has been made on a processed order, please email us 24 hours after your submitting, Order Cancellations, or Changing only works in this time frame. Because our dressmaker will start customizing the dress for you within 24 hours after receiving your payment. Orders canceled after 24 hours are subject to a handling fee equaling 50% of the item price. And orders cannot be canceled after 3 business days. Thanks for your understanding
For wigs, accessories, and other ready shipping items, we usually send after 1-3 days after your purchase, we will give our best efforts to locate the package and make any necessary changes. If the order has already shipped, or cannot be located in the shipping containers, EbuyCos.com will not be responsible for any additional costs added to correct the order.
3. Wrong Delivery Address / upgrade the shipping method
EbuyCos.com ships all orders to the shipping information address provided by the customer. Customers are responsible for submitting the complete address information required. In the event that necessary shipping information is left off the order during the checkout process, We will ONLY able to proceed refund if we sent the package to the wrong shipping address. (which different from order shipping information.) We will NOT able to proceed refund if we sent the package to the correct shipping address.
EbuyCos.com is not responsible for any additional charges needed to reship or retrieve a package. The shipping fee depends on which shipping method you choose. If you want to upgrade to DHL/FedEx, customers need to pay the extra shipping fee to our Paypal account firstname.lastname@example.org account immediately.