EbuyCos - FAQ

Q1: Can you take a personalized or custom item?

We offer personalized or custom, made-to-order items. You can request a personalized or custom item. Please provide the product's name or link or the picture.

A. What you need to do?
Specify the character's name and where it is from. Send us some detailed pictures (include the front and back) of the character to our email (support@ebuycos.com). If the pictures are not detailed, we may are not able to make it. Once you send a custom request, you’ll see a reply in your email. Check the email for updates from the seller on the item's progress.

B. What we will do?
If we can create the item, we may publish a private custom link for you. you’ll be notified via email that your order is ready to purchase. You can add the item to your cart directly. This way, the seller has a record of the transaction, and you have a safe and secure way to pay for the item.

Q2: I was wondering if I would be able to order only the coat part of the costume / as I already have the outfit, and I was wondering if you sell it separately / Can I choose the top L, pants XL when I am buying?

Yes, we can sell separately.

Q3: How to place an order?

It is very simple to purchase your favorite costumes online. You can place the order with no registration. But we highly recommend you create a registered account before you place the order. The steps are as follows:

1. If you are brand new to our website, we suggest you create an account before you place the order, and then log in to place the order, then you can check your order status and history.
2. Enter the item page you want to order, choose the gender, standard size, and the item choice you want, then click" Add to Cart".
3. Click the button "Proceed to Checkout" if your order information is correct. PS: You can use the coupon code to apply for the discount on this page if you have the code.
4. Fill in the correct shipping address, email, phone number, and choose the shipping method payment method, etc, click "Place order now", finally, skip to the Paypal page or Checkout page to finish your payment. then your order is placed.

Q4: How to pay my order?

We currently only accept Paypal payment. Signing up for a PayPal account is easy and free, and takes just a few minutes to complete. Once you complete, you can send your payment in minutes.

Q5: Why I need to pay additional custom tax for my items?

In certain circumstances, some country may charge custom taxes for the purchase from other countries. Please kindly note that the buyer should be responsible for the Custom Tax of his country, thanks for your understanding.

Q6: Which currency do you use?

The default currency on our website is US Dollars.

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